Frequently Asked Questions

Everything you need to know about your LOVETC beauty journey.

How can I track my LOVETC order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.

Are your beauty products cruelty-free?

Yes, LOVETC is committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Do you ship internationally?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern mobile payment options like Apple Pay and Google Pay.

How should I store my skincare products?

To maintain the potency of active ingredients, we recommend storing your LOVETC products in a cool, dry place away from direct sunlight.